Terms of Service

These terms govern your use of magicwandturnovers.com and any turnover or property care services Magic Wand Atlanta, Inc. ("Magic Wand") performs for you. By using this site or requesting a quote, you agree to them. Clients who book service sign our Short-Term Rental Cleaning Service Agreement when they approve their estimate. If anything on this page differs from that signed agreement, the signed agreement controls.

Quotes and estimates

Every turnover is quoted to your property. Final pricing depends on bathrooms, square footage, property condition, linen requirements, turnover frequency, special requests, timing or rush requirements, additional services, and the service tier selected. A binding price exists only once we send you a written quote and you accept it.

Scheduling and access

You're responsible for accurate reservation and property details, reliable access (smart lock code, lockbox, or key hand-off), working water and power, and a safe, vacant property. A turnover is confirmed only once we accept it in writing or through our service platform. Same-day or rush requests are quoted separately and must be approved before scheduling. Extra work beyond the accepted scope requires your written approval of scope and price first.

Cancellations and rescheduling

Cancel or reschedule at least 48 hours before the scheduled start at no charge. Within 48 hours, up to 50% of the service price may be charged; within 24 hours, or if we're denied access on arrival, up to 100%. We reduce any cancellation charge by labor costs we avoid or recover by reassigning the crew, and there is never a charge when we cancel. Ongoing service has no fixed term or minimum and can be ended by either side with 30 days' written notice, with no termination fee.

Guarantee

Guest-ready by your check-in time, or that turnover's base price is credited or refunded. The guarantee applies to confirmed turnovers with accurate checkout and check-in times, where the property was vacant and accessible with working utilities at the scheduled start and its condition was within the accepted scope. Report a late completion within 24 hours. Full conditions are in the service agreement.

Payment Terms

• Payment is due when each turnover is completed, through the secure invoice link or another approved business payment method.
• No deposit is required unless one is stated in your accepted estimate.
• Automatic card payment after each turnover is optional and only with your separate authorization; saving a card alone never authorizes a charge.
• Weekly billing is available by agreement: completed services are invoiced each Friday and due within three days.
• Additional work beyond the accepted scope requires written approval before it's added.
• No processing surcharges, late fees, or trip fees unless disclosed in the agreement or approved in writing.
• Please raise billing questions as soon as possible, ideally within 24 hours of your invoice.

Damage, loss, and liability

We document pre-existing and guest-caused damage with photos and notes so you can act on it. Report any damage or loss you believe we caused within 24 hours after the turnover (or promptly after discovery if it couldn't reasonably be found sooner), with photos where available. To the fullest extent permitted by law, our total liability for any turnover is limited to the amount paid for that turnover, and neither party is liable for indirect or consequential damages such as lost bookings or ratings — except for gross negligence, willful misconduct, or theft, or where the law doesn't allow these limits. Certificate of insurance available on request.

Our team

While service is active and for 12 months after, clients agree not to directly hire, for cleaning or turnover work, a cleaner we assigned to their properties without our written consent.

Website use and content

All text, images, logos, and marks on this site are owned by Magic Wand and may not be copied or reused without permission. The on-site concierge chat provides general information only and does not create a binding quote or service commitment.

Changes and governing law

We may update these terms; the "last updated" date above reflects the current version. Services are governed by the laws of the state in which the property is located — Tennessee for Nashville-area properties, Georgia for Atlanta-area properties — without regard to conflict-of-law rules.

Contact

Questions about these terms: Amaha@magicwandturnovers.com. See also our Privacy Policy.