Terms of Service

These terms govern your use of magicwandturnovers.com and any turnover or property care services Magic Wand Atlanta, Inc. ("Magic Wand") performs for you. By using this site or requesting a quote, you agree to them.

Quotes and estimates

Prices shown on this site, including any starting price by bedroom count and any estimate displayed after you submit the quote form, are starting estimates only — not offers and not final prices. Final pricing depends on bathrooms, square footage, property condition, linen requirements, turnover frequency, special requests, timing or rush requirements, additional services, and the service tier selected. A binding price exists only once we send you a written quote and you accept it.

Scheduling and access

You are responsible for providing accurate property details and reliable access — smart lock code, lockbox, or key hand-off — along with running water, power, and a property free of hazards. If our team cannot access the property or the property is unsafe or unsanitary beyond the scope quoted, we may reschedule and charge a trip or rescope fee.

Cancellations and rescheduling

Reschedule or cancel with more than 48 hours' notice before the scheduled service at no charge. Cancellations made within 48 hours of the scheduled service are charged at 50% of that service. Cancellations made within 24 hours of the scheduled service, or a denied or failed property access on arrival, are charged at 100% of the scheduled service. These amounts reflect committed housekeeping labor and match the Payment Terms below.

Guarantee

Our guarantee applies to the stated check-in time you give us at booking and requires that we received timely access and accurate property information. Guarantee claims must be reported within 24 hours of the turnover, with photos where relevant, so we can verify and remedy.

Payment Terms

• First service: 50% deposit required upon estimate approval.
• Remaining balance: automatically charged upon job completion.
• Recurring service: a valid card must be kept on file and is charged after each completed turnover.
• Cancellation within 48 hours of scheduled service: 50% of the scheduled service is charged.
• Cancellation within 24 hours of scheduled service, or denied property access: 100% of the scheduled service is charged.
• Same-day or rush requests: separately quoted and must be approved before scheduling.
• Additional work beyond the original scope: requires written approval before it is added to the final charge.
• Payment disputes: must be reported within 24 hours of service completion.
• No net payment terms are offered unless approved in writing for a commercial property management account.

Damage, loss, and liability

We document pre-existing damage and guest-caused damage with photos and notes so you can act on it. Any claim of damage or loss connected to a turnover must be reported to us within 24 hours of service completion, with photos where relevant, so we can verify and respond. To the fullest extent permitted by law, Magic Wand's total liability arising out of any turnover is limited to the amount paid for that turnover, and we are not liable for indirect, incidental, or consequential damages, including lost bookings or platform ratings.

Website use and content

All text, images, logos, and marks on this site are owned by Magic Wand and may not be copied or reused without permission. The on-site concierge chat provides general information only and does not create a binding quote or service commitment.

Changes and governing law

We may update these terms; the "last updated" date above reflects the current version. Services are governed by the laws of the state in which the property is located — Tennessee for Nashville-area properties, Georgia for Atlanta-area properties — without regard to conflict-of-law rules.

Contact

Questions about these terms: Amaha@magicwandturnovers.com. See also our Privacy Policy.